Privacy Policy

Effective Date: May 1, 2025

Tramote ("we", "us", or "our") operates the website at tramote.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or inquire about our SeaScape luxury resort residences in Carrillo, Guanacaste, Costa Rica.

Information We Collect

Information You Provide

We collect information you provide directly to us when you fill out a contact or inquiry form, request a brochure or investment guide, or communicate with our team. This may include:

• Name, email address, and phone number
• Country of residence
• Investment interests and budget range
• Messages or questions you send us

Automatically Collected Information

When you visit our Site, we automatically collect certain data about your device and how you interact with our pages. This is done through cookies and tracking technologies, including Google Tag Manager (GTM-KNC38QRD), which we use to manage and deploy analytics and marketing tags. Data collected automatically may include:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs (where you came from)
• Device identifiers

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, understand how visitors use it, and deliver relevant content. Specifically:

• Google Tag Manager — We use GTM to manage tracking scripts on our Site. GTM itself does not collect data directly, but it enables tools such as Google Analytics to do so on our behalf.
• Analytics cookies — These help us understand which pages are popular, how users navigate the Site, and where visitors come from. This data is aggregated and anonymized.
• Essential cookies — Necessary for the Site to function correctly (e.g., storing your cookie consent preference).

Your choices: When you first visit our Site, you will see a cookie consent banner. You can choose to Accept or Decline non-essential cookies. If you decline, tracking cookies will not be activated. You can also manage or delete cookies at any time through your browser settings.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our resort and residences
• Send you requested materials such as brochures, floor plans, and investment guides
• Understand how visitors use our Site so we can improve the experience
• Send you updates about Tramote (with your consent)
• Comply with our legal obligations

Information Sharing

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service providers — Third parties who assist us in operating our Site or conducting our business (e.g., email service providers, analytics providers like Google)
• Legal requirements — When required by applicable law or to protect the rights and safety of our team and users
• Business transfers — In connection with a merger, acquisition, or sale of our assets

Data Retention

We retain personal information you submit through our forms for as long as necessary to respond to your inquiry and fulfill any resulting business relationship, or as required by law. Analytics data collected via Google Analytics is retained for 26 months by default.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications at any time
• The right to opt out of analytics tracking (via the cookie banner or your browser settings)

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: